Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
 
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
Contact Us
About Us

FREQUENTLY ASKED QUESTIONS

Ordering & Shopping

How do i place an order?

You can place orders in several convenient ways:

Online: Browse our website at americanskidsteers.store and add items to your cart.
during business hours.
Email: Send your order details to contact@americanskidsteers.store.

Do i need an account to make a purchase?

You can checkout as a guest, but creating an account gives you added benefits:

  • Track orders and view your purchase history
  • Save shipping addresses and payment methods
  • Receive exclusive offers and promotions
  • Enjoy faster checkout on future purchases
Can i modify or cancel my order after placing it ?

Before processing: Contact us immediately   contact@americanskidsteers.store.

After processing: Orders cannot be modified, but our return policy allows exchanges within 30 days.

How do I know if a product is in stock?
  • We’ll notify you immediately if an ordered item is unavailable.
  • You can choose to wait for restock (we’ll provide estimated dates).
  • We can suggest comparable alternatives.
  • Full refunds available if no suitable alternatives exist.

Shipping and Delivery

What type of machinery and equipment do you sell?

We specialize in compact and heavy construction equipment, including:

  • Heavy Machinery: Mini Excavators, Skid Steers, and Wheel Loaders.

  • Attachments: Augers, Buckets, Breakers, and Rippers.

  • Parts: Replacement tracks, hydraulic pumps, and maintenance filters.

Is your equipment suitable for commercial and residential use?

Yes! Our machines are designed for versatility:

  • Residential: Compact models perfect for landscaping, pool digging, and DIY projects.

  • Commercial: High-performance units built for contractors, utility trenching, and construction sites.

Can you help me choose the right tool for my project?

Absolutely! Our experts can help with:

  • Product recommendations tailored to your needs

  • Technical specifications and compatibility questions

  • Usage guidance and safety tips

  • Project planning and tool requirement

📧 Email contact@americanskidsteers.store

Do you carry replacement parts and accessories?
  • Yes, we stock:
    • Replacement parts for major tool brands
    • Accessories and attachments
    • Consumables like blades, bits, and filters
    • Safety equipment and protective gear
    • Special order available for items not in stock
How much does shipping cost?
  • Free shipping available on all site-wide orders (unless otherwise noted at checkout).
How long does freight delivery take?

Heavy machinery requires specialized freight logistics:

  • Processing: 1–3 business days to prepare and crate the machine.

  • Transit Time: Estimated 7–21 business days depending on your destination within the continental US.

  • Delivery: The carrier will contact you to schedule a drop-off window.

Where do you ship?

We offer free shipping to the Continental United States (Lower 48).

  • Note: For Alaska, Hawaii, or international inquiries, please contact us first for a custom freight quote.

How do I track my freight shipment?

Once your machine ships, we will email you the Freight Carrier Name and Tracking/PRO Number.

  • Note: Unlike small parcels, freight tracking may not update in real-time on a map. The carrier will call you 24 hours before delivery.

What if my machine arrives damaged?

    • Inspect Immediately: You must inspect the machine while the driver is present.

      • Visible Damage: Note it on the Bill of Lading (BOL) before signing.

      • Reporting: Contact us within 48 hours with photos of the damage. We will arrange for replacement parts or a claim.

What Is Your Return Policy?

What is your return policy?
  • 30-day return window from delivery date.
  • Items must be unused and in original packaging.
  • Return authorization required (contact us first).
  • Customer pays return shipping unless item is defective.
Which items cannot be returned?
  • Custom or special-order tools
  • Used consumable items (batteries, oils, filters)
  • Items damaged by misuse or normal wear
  • Electrical items that have been installed
  • Items without original packaging
How do I start a return?

Contact us at contact@americanskidsteers.store 
Provide your order number and reason for return.
Receive a Return Authorization (RA) number from our team.
Pack the item securely (include all accessories/original packaging) and write the RA number inside the box and on the label if requested.
Ship the package to our returns address:

American Skid Steer — Returns 2522 South Malt Avenue Commerce, CA 90040 United States

Use a trackable shipping method and keep your receipt.

When will I receive my refund?
  • Processing time: 5–10 business days after we receive your return.
  • Refund method: Original payment method.
  • Credit cards: May take 1–2 additional billing cycles to appear.

Contact and Support

How can I contact American Skid Steer?
What information should I have ready when calling?

For faster service, have ready:

  • Order number (for order-related questions)
  • Product model numbers (for technical questions)
  • Account information (for wholesale customers)
  • Specific questions or issues you’re experiencing
How quickly do you respond to emails?
  • Standard support: Response within 24 hours on business days
  • Wholesale inquiries: Response within 24–48 hours
  • Warranty claims: Response within 24 hours
Still Have Questions?